Terms of Service

Last update: 1 January 2024


Our services, mobile applications, website applications, websites, APIs, documentation, servers, and all other Intellectual Property, software, and infrastructure (collectively to “Services”) are owned, registered and operated by PT Axiasolusi Indonesia (“Axiasolusi”), a company, incorporated in Indonesia.

These Terms of Service (“Terms of Service”), which include and hereby incorporate the Privacy Policy at (“Privacy Policy”), are a legal agreement between Axiasolusi and you (“Client”), who uses Axiasolusi’s Services in any of the following capacities:

As a legal representative of the Client
As an administrative user of the Client’s account, responsible for the management and processing of your company’s data
As a licensor user of Axiasolusi, managing your respective clients through Axiasolusi Services
As a client of Licensor User of Axiasolusi
As an employee user of the Client

We reserve the right to make changes to these “Terms of Service” at any time. Any such modifications will become effective instantly upon posting to our website, accessible and your continued usage of Services constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms of Service as posted on our website.

Services and Restrictions on Usage

1. You may use the Service in accordance with our contractual arrangement with you or your Employer / organization / company that you represent.
2. Subject to your compliance with these Terms of Service, Axiasolusi grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use and access the Service.
3. You agree not to (and not to attempt to) use the Service for any use or purpose other than as expressly permitted by these Terms of Service.
4. Axiasolusi reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Axiasolusi reserves the right to refuse any user access to the Service without notice for any reason, including but not limited to a violation of the Terms of Service.


Please read the Axiasolusi Privacy Policy on our website (the “Privacy Policy”) as it describes the types of data we collect from you and your devices (“Personal Data”), how we use your Data, and the legal basis for which we have to process your Personal Data.

Usage of Axiasolusi Services

1. You are responsible for maintaining the security of the devices on which the Axiasolusi Product is installed and/or used, as well as the security of your account associated with Axiasolusi Services. You are responsible for all activities that occur through using Axiasolusi Services under your account.

2. You may only access the Axiasolusi Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any or all provisions of Applicable Law pertaining to your use of the Axiasolusi Services. You agree that you will not in any way:

Interfere with the ability of others to access or use Axiasolusi Services.
Interfere with or disrupt the Services or servers or networks connected to Axiasolusi Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.
Upload or transmit (or attempt to upload or transmit) files that contain viruses, Trojan horses, worms, time bombs, cancelbots, DDOS, corrupted files or data, or any other similar software or programs that may damage the operation of the Service or other users’ computers.
Violate any Applicable Laws or regulations, or promote and encourage any illegal activity including, but not limited to hacking, cracking or distribution of counterfeit software, or cheats or hacks for the Service.

Governing Law

These Terms of Use shall be governed by and constructed in accordance with the laws of Indonesia, without reference to conflict of laws & principles. The arbitration proceeding shall be in accordance with and be governed in terms of the Arbitration. The place of arbitration shall be Jakarta. Any disputes arising out of this contract shall be subject to Indonesia Laws and the parties here by submit to the exclusive jurisdiction of courts at Jakarta

Data Confidentiality and Ownership

Axiasolusi will keep all information entrusted to it as a Service Provider in complete confidence and ensure that all its employees, directly or indirectly, shall not communicate or disclose any information or document relating to the services they are handling.

Axiasolusi does not own any data, information or material that Client submits in the course of using the Service. In the event this Agreement is terminated, Client will be able to access any Data within 90 days of the end-date of the agreement, post-which Axiasolusi shall have no obligation to maintain any data going forward.

Source code and software applications used by the Client under this agreement that have been developed by Axiasolusi, shall remain under the exclusive ownership of Axiasolusi, regardless of any inputs or contributions made by the Client.

Nature of Relationship

The relationship between Client and Axiasolusi for the purpose of this assignment will be that of a Service Seeker and Service Provider. Axiasolusi will not act in any fiduciary capacity on behalf of the Client or its employees. Axiasolusi will not perform any management functions, or make any management decisions or otherwise perform in a capacity equivalent to that of an agent of the Client.

Client is solely responsible for all disbursement of funds and payment of all liabilities, including (but not limited to) payment of insurance premium, BPJS, and employee income tax, as well as payment of salaries, reimbursements and any other claims to Employees.

Axiasolusi will not be responsible for any errors, omissions made by the Client. While Axiasolusi might provide assistance to Client, Axiasolusi but will not responsible if the Client is non-compliant with Payroll, Tax and Statutory Compliances. Client shall hold Axiasolusi, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with the use of its services.

While Axiasolusi might provide assistance to Client, Axiasolusi will not be responsible for ensuring that the Client comply with the various labor and statutory laws in Indonesia, including Minimum Wage Act, Contract Labour Act, and any other regulations that might apply to their employees.

No-Hire Provision

Client agrees to a “no-hire” provision, where they agree not to recruit or hire current Axiasolusi employees that serve or have served in any account management capacity with the Client.

Commercial Terms and Scope of Work

The Commercial Terms and Scope of Work will be determined based on a client specific Term Sheet shared by Axiasolusi with the Client. The term sheet will be governed by these terms of service, unless indicated otherwise. All commercial terms are subject to change, and Client will be provided with a 30 day notice in case of any changes to the commercial terms


This AGREEMENT shall not in any way be affected nor shall either Party hereto be held liable for any penalty failures or delay in the performance of any undertaking, term or condition herein, if such failure or delay is due to any cause or causes beyond its control, including but not limited to fire, flood, perils of the sea or air accident, act of God, act of foreign or domestic de jure or de facto Government, whether by law, order, legislation, decree, rule, regulation or otherwise, revolution, civil disturbance, declared or undeclared war, act of interference or action by civil or military authorities or due to any other cause beyond the either Party’s control. The Party affected by Force Majeure condition shall forthwith immediately notify the other Party of the nature and extent thereof and shall make best efforts to mitigate such condition.